DUCK & HiPPO Group - FAQ

General Info of HiPPOtours
What is HiPPOtours' unique proposition?
What are the operating hours and frequency of the tour?
What is the likelihood of a route change?
How long does the tour last?
What is offered in the tour?
What is the capacity of the buses?
Where do we board the vehicle?
Can we simply get on and off by hailing the driver?
Are there refreshments on board?
Can I charter the HiPPO bus exclusively?
Do you offer reserved seating?
Are we allowed to take wheel-chairs, etc on board?
Will my tour be cancelled if it is undersold?
Will I be charged if I need to change my tour date or if someone in my party is unable to go on the tour?
What type of packages do you offer?
What are the Night tours being offered?
Are there any discounts if I decide to ride on other tours?

What is HiPPOtours' unique proposition?
The HiPPO is a TOPless Open Top bus offering 360 degree panoramic. Its unique features enable the sights and sounds to be felt by passengers on board.

What are the operating hours and frequency of the tour?
City HiPPOtours
First Bus from Suntec 9.00am
Last Bus from Suntec 6.30pm
Approximate Frequency 25 mins

Heritage HiPPOtours
First Bus from Suntec 10.00am
Last Bus from Suntec 5.20pm
Approximate Frequency 25 mins

Sentosa HiPPOfeeder
First Bus from Suntec 10.00am
Last Bus from Suntec 4.30pm
Approximate Frequency 60 mins

However, timings may alter due to traffic and weather conditions. Schedules are subjected to changes without prior notice. Daily updated detailed timing is available from the HiPPOcrews.

What is the likelihood of a route change?
Sometimes, there may be road closures due to events or roadworks which are often beyond our control. We will offer an alternative route in such circumstances; we will endeavour to notify all customers prior to the day that we will be offering and alternative route.

How long does the tour last?
Each tour lasts approximately 60 minutes, depending on traffic conditions.

What is offered in the tour?
We have at least 2 crews on board each tour for City HiPPOtours and Heritage HiPPOtours. The Captain together with the HiPPOtainer will be providing running commentaries.

For City HiPPOtours, we will be covering hotels, major shopping malls along Orchard, major attractions such as Botanic gardens, The Esplanade, Raffles Landing Site and Merlion Park.

For Heritage HiPPOtours, we will be covering the major heritage sights in Singapore such as Chinatown, Little India Kampong Glam, historical District, etc.

For Sentosa HiPPOfeeder, we offer a link between the City (Suntec & Orchard) to/from Sentosa.

What is the capacity of the buses?
The loading capacity of each bus ranges between 51-55 pax.

Where do we board the vehicle?
The bus departs from Suntec. However, you can hop on at any of 34 bus stops that our HiPPO buses call at and purchase the tickets onboard.

Can we simply get on and off by hailing the driver?
Yes. The Hop-On Hop-off system allows you to tour at your own leisure pace. Spot an interesting place or sight and simply inform the captain or HiPPOtainer. Hop off and walk around at your on pace and you can always continue the tour later by hopping onto the next HiPPO bus.

Are there refreshments on board?
Yes, pure drinking water is sold onboard to quench your thirst.

Can I charter the HiPPO bus exclusively?
Yes. The entire HiPPO bus can be chartered for your own specialised tour. Please call us for more details.

Do you offer reserved seating?
Seating for most tours is on a first come, first served basis, no assigned seating is available but all seats are of the same.

Are we allowed to take wheel-chairs, etc on board?
We are wheel-chair friendly with ramps being built and spaces for wheel-chairs are available on the lower deck of the buses.

Will my tour be cancelled if it is undersold?
The tours we offer are all the most popular in the area. It is very rare that we do not meet the minimum to operate but in instances of unforeseen circumstances like breakdown of buses etc, we will duly assist to operate and update efficiently.

Will I be charged if I need to change my tour date or if someone in my party is unable to go on the tour?
Changing your tour date is generally not an issue if space is available. There is no charge to change a reservation. However, any cancellation is subjected to a FULL CHARGE. If passengers do not show up for the tour then the money paid is non refundable.

What type of packages do you offer?
Singapore Sightseeing Pass
We offer 1 day Singapore Sightseeing Pass @ $23/Adult; $13/Child. For the price of 1, you get to enjoy 5 fabulous unlimited free & easy tours. 1 day pass, you get to enjoy a choice of 5 tours. Hop on and off from 9am to 10pm daily, it is full day of touring fun with tours ranging from City HiPPOtours, Heritage HiPPOtours, Sentosa RHiNOtours, Moonlight Adventure and Red Lantern HiPPOtours. The Open top HiPPO offers you a great 360 degrees panoramic view bringing you to Chinatown, Little India, Kampong Glam, Historic Civic District, Esplanade, Sentosa, Botanic Gardens, Suntec and Orchard with every 25 minutes departure covering 34 stops across the city.

Singapore Pass
If you are looking for more exciting tours, we offer an all-in-one Singapore Pass where you get to enjoy 15 tours at an attractive price. The Singapore Pass includes the best of Singapore from the Award Winning DUCKtours, City HiPPOtours, Heritage HiPPOtours, Moonlight Adventure, Red Lantern HiPPOtours, Sentosa RHiNOtours, River Cruise, DHL Balloon, Chinatown & Malay Heritage Centre, Orchid Gardens, Museums and more..a total of 15 gated attractions. Get your pass today @ $63/Adult; $33/Child (3-12yrs) and $4/Toddler (below 3 yrs). It is a 70% savings!!

Other Tours to the Singapore Zoo, Bird Park and Night Safari are also available. Call 6-33-868-77 for the Boarding Pass Privileges.

Boarding Pass Privileges
The Best Value Tours guarantee lowest prices (up to 30% savings). Show us another cheaper tour of similar option and we will pay you the difference. That's our guarantee. Now you can never be wrong. It is Best Value for Singapore's most popular tours and attractions. This include; award winning DUCKtours, Night Safari, Zoo, Bird Park, River Cruise, Sentosa's Saver packages, Underwater World, Dolphin Lagoon, Cable Car Ride, DHL Balloon Ride, Singapore Sightseeing Pass (HiPPOtours).

If you have DUCK & HiPPO's Boarding Pass Privileges (BPP), you get to enjoy even bigger discounts. BPP is offered to customers of DUCKtours, holders of Singapore Pass or Singapore Sightseeing Pass or DHL Boarding Pass. So sign up for one tour (either DUCK, Balloon, Singapore Pass or Sightseeing Pass) and you get to enjoy great savings with BP Privileges for your next tours and attractions. Please call 6-33-868-77 for tours/price details.

What are the Night tours being offered?
The night tours are included in the Singapore Sightseeing Pass. The Moonlight Adventure operates daily from 6.00pm to 10.00pm departing from Suntec. It showcases the best of Singapore night scene as well as a trip to Sentosa. The Songs of the Sea show at Sentosa is at $6.00 per pax (optional).

The Red Lantern Tour operates every Tuesday, Thursday and Saturday from 6.00pm to 10.00pm departing from Suntec. It brings you to the eastern Residential Heartland of Singapore where you get to shop and dine among the locals.

As the seats are limited and on a first-come-first served basis, advance reservation is required. Please approach or HiPPOcrew for more details or call 6-33-868-77 for more enquiries.

Are there any discounts if I decide to ride on other tours?
A special cross over discount and privileges is available for holder of Singapore Sightseeing Pass. Please check with our HiPPOcrews for more details.

**Prices offered and information above is accurate at time of release and is subject to changes.